Content / Support

We realize that the music industry is not an easy jungle to maneuver through. We have created individual Frequently Asked Questions for certain aspects that pertain to the music industry as well as your relationship with us. If you still have any questions, do not hesitate to contact us and we will see to it that your question is answered.

You can contact our Content Department but we encourage you to visit our Content Portal FAQ page! To visit the page, please click here!. Support Issues such as piracy or label related matters can be sent to our Support Department. Please allow up to 72 hours for a reply to your request.

To ensure you receive better exposure through retailer websites, it’s recommended that you distribute mastered and quality driven music. Everyone that visits these websites will have the ability to listen and considering purchasing, and playing your material thus, you want to ensure your brand is properly represented.

Yes, through our Audio Services, we can Master any type of music for as low as $15 per song if mixed down by you. We have mastered over 2,000 songs in genres such as: Pop / Rock, Dubstep, Electro House, Hip Hop, Chill Out, House, and more. If you want to get your music mastered, contact us for more information! Our turn around time is 24-72 hours after you send your track!

Yes. We require all songs to be uploaded through our Content Portal and be 44khz over 16 bit stereo wav. We then encode for you each and every week to whatever format a partner needs it in.

Yes, Symphonic Distribution has specific creative design services available to assist record labels and artists. We can design your album cover, logo, promotional banners, mobile ads and much more! For more information on our creative design services, contact us

We prefer quality over quantity. If a label releases too many releases in a week, they will be seen as a label that is flooding the market and just “putting music out there to see what happens”. With this stated however, consistency is JUST as important. We recommend you deliver 2-3 releases monthly of 3-5 tracks each to ensure your label is not lost in the fold but also not flooding or releasing more than they should.

Yes. While we recommend that you let us distribute your content to all of our retailer partners, you do have the ability to limit distribution to specific retailer partners via the Content Portal.

After you sign up, you will receive a “Welcome” email that provides instructions on how to send in your material. We operate a Content Portal that allows you to upload your releases, set release dates, and choose which retailers you want to sell your music. We require your music to be uploaded in .wav format (16 bit, 44.1 kHz) with a cover at the size of 600×600 JPG. We will then convert your music to the requirements specified by each of our Partners.

At times, there are errors when music has been submitted to retailers. These errors range from incorrect artist names, genres, and/or release names. At times, the retailers themselves make these errors and/or change details on releases. Often times, many of these errors can be corrected. If your release has errors, contact us for us to submit a change request.

Symphonic Distribution has worldwide agreements with all retailers. If you have a release or multiple releases that can only be sold in one or more territories, then you can select the territory specific region for the release via the Content Portal.

Every record label and artist owns the copyrights to their material. Symphonic Distribution is a delivery service used by record labels and artists to get their music into iTunes and other retailers. As per the contract states, you own your music and we do not claim any ownership of the material whatsoever.

We do not have a problem if you wish to deal with a physical distributor for your physical releases. As stated in the agreement however, we have the exclusive rights to deliver the material via Digital only and the Physical distributor would not have the possibility of distributing digitally unless the term has expired.

For some retailers, it can take anywhere from 3-4 weeks for a release to show. We recommend to send in your content 3-4 weeks before your desired release date to ensure that it goes live on the release date you’ve chosen. At times, the release may still be delayed but rest assured, when you send a release to us, it will be sent to retailers.

Once you submit a release via our Content Portal you receive an email notifying you of the details as well as the release dates of when each partner should place. Unfortunately, the partners we distribute to don’t necessarily tell us when the products are live (they don’t for anyone else either), but by using the email you receive you can check each partner platform when your release is live.

We can only distribute mixes for select partners and if requested prior to you submitting the mix. Because of the filesize of mixes, not all partners will be able to carry and for the low sales that these mixes provide, we always recommend you provide these mixes for free via Soundcloud and contact our Marketing department to promote the release.

Unfortunately, making a change to content is not ever a very quick process. Some retailers may in fact not do the change right away unless we continue to nudge them on your behalf. If you wish to take down (deactivate) a release, it can take as long as 6-12 months after the request for the take down to occur.

Our partners reserve the right to change a label name on their brand. In specific, Juno Download does not want any label with the word “Records” to be listed thus, the label names are changed by them. Every sale on every partner is attributed to the label name that you sign up on so you do not have to worry about anything being lost in the shuffle! We will take care of that for you.

Many of our digital partners have parental controls available that will prevent explicit content from being displayed to children who visit their store. It is a requirement that explicit tracks are correctly labeled when an album is signed-up with us for distribution. Failure to correctly identify explicit content may result in your album being removed from one or more of our partner stores after it has been delivered.

Yes, we realize this is an inconvenience but the truth is, things happen and at times, a release may show up twice by accident or due to the partner requesting a redelivery and not taking the original one down. This can happen for a number of reasons that are not always the same reason but it can be fixed and we ask you for patience and understanding when issues such as this do occur.