
We
realize that the industry and digital distribution side of things is
complicated. Before emailing us, view this
page below and see if it has the information you need. If you still
have any questions, do not hesitate to contact us at
info@symphonicdistribution.com.
We want to ensure that you get the questions you have answered as quickly as
possible.

What is considered a Release?
A release is an album or single which is to be distributed, or has been distributed, by Symphonic Distribution
What is considered a Single?
A single is a release containing 1 track.
What is considered a Track?
A track is a music file from your computer which has a complete set of
meta-data and is ready on to include in a release.
What is considered a Music File?
As defined within the Symphonic Distribution terminology, a music file is a
file on your computer which you can upload, edit and add information to.
What does Territory mean?
A territory is a particular geographical area in which your music is
licensed.
What does Genre mean?
Genre is a way of categorizing music into different types, each of which
shares a common sound or heritage.
What are Mechanical Royalties?
The term 'mechanical' and
mechanical license has its origins in the 'piano rolls' on which music was
recorded in the early part of the 20th Century. Although its concept is now
primarily oriented to royalty income from sale of compact discs (CDs), its
scope is wider and covers any copyrighted audio composition that is rendered
mechanically; that is, without human performers:
* tape recordings
* music videos
* ringtones
* MIDI files
* downloaded tracks
* DVDs, VHS, UMDs
* computer games
* musical toys etc.
The United States treatment of mechanical royalties is in sharp contrast to
international practice. In the United States, while the right to use
copyrighted music for making records for public distribution (for private
use) is an exclusive right of the composer, the Copyright Act provides that
once the music is so recorded, anyone else can record the composition/song
without a negotiated license but on the payment of the statutory compulsory
royalty. Thus, its use by different artists could lead to several
separately-owned copyrighted 'sound recordings'.
What are Voided Transactions?
These
“returns” and/or "voided" transactions are songs that individuals choose to
not buy, return, and/or are fraudulent transactions that were not valid to
begin with. Retailers may show these on every statement and they
automatically deducted from payments to record label partners.
Any other music terms I should be made aware of?
What is a UPC Code?
A UPC is a “universal product code”, and is similar to a barcode or serial
number. It gives your release a unique identity. All releases are
required to have this and we do take care of assigning them to releases.
Some distributors and aggregators may charge per release while we only have
a one time sign up fee to cover the cost of creation and assignation.
What is a ISRC Code?
An ISRC is an “international standard recording code” and identifies a
particular recording of a track. All releases are required to have
this and we do take care of assigning them to releases. Some
distributors and aggregators may charge per release while we only have a one
time sign up fee to cover the cost of creation and assignation.

Am I liable for the content that I
submit?
Under law, you are in every sense liable for all the content you submit,
this includes music, pictures, metadata and any other material uploaded by
you. This means that Symphonic Distribution, our partners, or any other
third party can take legal actions against you if you infringe any
intellectual property right or any other right of the given parties.
Why do I have to certify I am the rights holder?
Symphonic Distribution must guarantee to our partners that we have licensed
the rights to distribute the content in the territories specified in the
metadata, otherwise they cannot sell the music in the given territories. If
you can’t guarantee that you are the rights holder then we cannot guarantee
to our partners that we have licensed the rights and thereby they cannot
sell your music in their stores.
What will happen if I am not the rights holder?
Certifying that you are the rights holder when you are not is a criminal act
and may result in legal actions against you from Symphonic Distribution, our
partners and/or any other third party infringed by you.
What if I have obtained consent from a third person to distribute their content?
If you have obtained all relevant consent from the artist, musicians,
producers, mixers and other persons (or entities) involved in the production
of the recordings you are fully liable to pay compensation to them.
Otherwise they can take legal actions against you.
Do I need to clear using samples from others music?
Yes. Any samples that you want to use in any way must be cleared with the
rights holder before you are allowed to use it.
What if my track is a cover?
If your track is a cover version of a song/lyric for which you are not the
author you need obtain consent from the author(s) to use it, otherwise legal
actions can be taken against you.
What if I am not the artist but represent the artist?
If you have a legal binding and valid agreement with the artist to which the
artist has granted you the all the necessary rights you have the power to
enter into an agreement with Symphonic Distribution. Although, in case of
termination of the agreement with the artist you must immediately terminate
the agreement with Symphonic Distribution otherwise you are committing
infringement. Note that termination of the agreement with Symphonic
Distribution might take up to three months.
What about territorial rights?
Per default, Symphonic Distribution licenses your music for purchase to the
territory “world”, which includes all territories. However, if your music is
already licensed in certain territories around the world, you have the
option of excluding these territories. This will mean that your music will
then not be available for purchase in these excluded territories.
What can my music not contain?
Your music is not allowed to contain anything that might infringe the
Criminal Act in any part of the territory. This includes, but is not limited
to, infringement or instigation of rebellion, persecution of an ethnic
group, child pornography or unlawful description of violence. Your music can
neither include material that is obscene or defamatory of any person.
What do you guys do exactly? What is distribution?
Symphonic Distribution is a digital content distributor and services
provider aimed at providing the best in content delivery, customer service,
marketing, education, and more for music industry artists, managers, and
record labels across the globe. In addition to our services, Symphonic
Distribution also has several distinct brands for the intention of expanding
the reach of a client. We have a proven track record and currently provide
services to hundreds of clients based in countries such as Brazil, Colombia,
Argentina, Australia, Sweden, Bosnia & Herzegovina, India, Japan, USA,
Canada, Portugal, and countless other countries and cultures around the
globe. Symphonic Distribution is ran by experienced music producers, label
owners, and artists thriving in providing the highest level of service.
In simple terms... you send to one place, we get it to everyone at one time
and do all the work for you!
What other services do you offer?
We offer Education, Marketing, Development, and Licensing. We are your
one stop shop for everything music! Our main niche service is
distribution however, through our brands and services (that you can view in
the above menu), you will see the diversity in our services and how we can
help you.
How does Symphonic Distribution and a label under Symphonic Distribution make money?
We receive a percentage of royalties made by your music. Through
Symphonic Distribution there are three contract options. One of our
options states that you receive 90% of royalties while we retain the other
10% of royalties to cover distribution costs (bandwidth, hosting, etc).
In our distribution, we always want you to make more money and always will
ensure that you do. If you are interested in retaining 100% of your
royalties, you may visit
www.SYMDIRECT.COM
and register through our sister company. You will only have to pay per
release you distribute and retain 100% of royalties. We also have other
distribution options listed below to better serve you. If interested
in joining,
please click here. Our sales
representative will send you our application and information for you to
choose your contract option.
Are you the best in terms of distribution?
We will never claim that we are
the best in the world but we will tell you that we work VERY hard for you.
The staff and executive of Symphonic Distribution comes from label
backgrounds and being with other distributors. We know full well what
you want and what you demand in terms of service and we will always work
hard to ensure that you get the best and most quickest service possible.
Who do you distribute music to?
To view
a full list of partners we distribute to, refer to the menu above and select
"Retailers". The list of "Retailers" will constantly evolve to feature
additional partners catering to specific needs.
What kind of retailers do you
distribute my music to?
Symphonic Distribution distributes to a diverse range of digital services
providers, including online stores, mobile stores and streaming services.
Some of these cater to all kinds of music, some focus around particular
genres such as electronic and dance.

How much
does it cost to sign up with you?
As a distributor with the same interests and needs of a record label we feel
you should have options and when signing with us. We have developed four
options to better help you decide how to run your distribution business. We
feel these are not only the most competitive options a distributor can offer
but are also the ability to allow a label to determine what will be best for
them from the beginning of their distribution deal.
If interested in joining,
please click here.
Am I Exclusive?
We understand that you may
have agreements with other stores and thus don’t force you to give up those
agreements when you join. We are a non-exclusive distributor with a
network of over 300 online retailers and our network is in constant growth.
When you sign up with you tell us where you want us to send your music, at
that point we become the only distributor to send your music to the specific
stores you chose. If you have agreements with some of the stores we
distribute, you may transfer over the responsibility to us.
Can I cancel my agreement with
Symphonic Distribution?
You may cancel an agreement
although we do not recommend it. Once you sign a contract with us, it will
be for a specific term and if you wish to cancel we will enforce the
penalties as per our agreement.
Do I still own my music?
Yes,
you still own every piece of music you send to us. All we do is simply
distribute music to retailers.
How much do music stores make money?
Retailers retain an average of 40% of
royalties prior to a split with us. We are always working towards
providing label partners more and expect this number to decline to 20-30% of
royalties. This will give you more royalties and opportunities all the
while saving you time.
Let's say a major label (EMI, Sony
BMG) wants to sign or license one of our tracks that is currently
distributed by Symphonic. Does this infringe any of your distribution rights
to this certain track?
No, we can take down the track or release if need
be. It is your label not ours thus you have control of what you want to
release, when you want to release it, and if you’d like to take it down for
specific circumstances.
Does your agreement stop my label from
entering into a physical distribution agreement with another distributor?
Nope, It does not cause
problems with us. The only hiccup that might occur is if this physical
distributor would also like the digital rights. In the case of this,
we would ask for you to state that you currently have a digital distributor
handling your distribution.

Do my tracks have to be mastered? Can you master my music?
Yes,
please deliver only top quality sounding material in the highest format
possible. The whole world will be hearing, purchasing, and playing
your material thus, you want it sounding excellent! If you need help
mastering, we do have a brand dedicated to providing this service.
For more information, please click here.
What if our label decides not
to release a track on it's schedule for whatever reason?
No, there are no issues from
our end as we understand certain tracks take a long while to be completed
Exactly how many releases do you
expect from a label each month?
We prefer quality over
quantity however we want really top notch music that fits what is selling
the best nowadays.
Can I choose to distribute to specific
retailers?
While we do recommend that you let us distribute to all of our retailer
partners, we do have the ability to limit distribution to specific retailer
partners. If you do not want us to distribute, please let our sales
department aware prior to signing agreement.
What format does my music need to be in?
Symphonic Distribution
requires your music to be uploaded in .wav format (16 bit, 44.1 kHz) and
sent via our Content Portal using the instructions you receive via our
welcome email. Symphonic Distribution will then convert your music to the
requirements specified by each of our Partners.
How to send your releases:
In
our "Welcome to Symphonic Distribution" email that is sent to you upon sign
up, you will receive instructions on how to send in your music. Unlike
many distributors, we don't require you to send cds, instead, we provide you
with a system to deliver your music quickly and effectively. We have
built our very own content portal that allows you to pick and choose which
stores you would like to receive your release.
Please remember to send releases 3-4 weeks prior to your release date to
ensure that it goes live on the release date you wrote. Ensure that you send
your music in the following format listed below. Email
content@symphonicdistribution.comfor any additional
questions and we will respond ASAP.
Do you provide support for content related questions? Yes, our content representatives provide support if
you encounter issues and/or
troubles during the content delivery process. Additionally, on our
intranet, we have a section containing instructional guides, and an
instructional video for your use. To visit this section, you may
click here.
Why is my release
showing incorrectly?
At times, there are errors
when music has been submitted to retailers. When errors occur, please
do not be quick to point fingers at yourself and/or us. At times, the
stores make these errors and they can easily be corrected. If your
release or releases have errors, please visit the Symphonic Distribution
Intranet to submit a ticket to get your release corrected at the specific
store that shows the error. You may also email
content@symphonicdistribution.com
Why did my genre change on my release after I
submitted the release?
As your
distributor, we distribute your release exactly as to how you have submitted
it to us. Once submitted using the details we are given by you, some
retailers might make changes to the genre of the song or release if they
feel they have to. Reasons for these changes may be that retailers
feel the release or song pertains to another genre, and/or they feel it is
better for the product. In cases like this, we try our best to change
the genre of the song or release per your request but ultimately, it is up
to the retailer we distribute to.
How long does it take
for releases to show?
For some retailers like iTunes, it can take anywhere from 4-8 weeks for a
release to show. We do recommend for labels to send in content 3-4
weeks ahead of time to ensure that it can go live on the release date.
At times, the release might still be delayed but you can be assured that
when you send a release to us, it will be sent out that very same day.
Are some music shops
genre specific?
Yes, some of our partners are orientated towards specific music genres, such
as dance or electronic music. We do not send music to these stores which
does not match the genre they are specialized in.
Why am I only able to send 2 EP’s per
month?
Some stores prefer quality over quantity, therefore they enforce a 2 EP’s a month (3-5+
tracks a month in each EP is acceptable). We realize this is a slight
inconvenience yet, these stores and us, want you to focus hard on marketing
the releases and working hard to get the most out of every release that is
distributed
Is there a quota to be met?
For those
labels that are accepted by Beatport there is a quota of $500.00 GROSS every
quarter. The reasoning behind this new, higher benchmark is for several
reasons. They want to keep the quality and the relevancy of content
available on Beatport as high as possible. They acknowledge and understand
that labels do take some time to build a brand, but They also feel that a
higher income minimum serves to separate the ‘hobbiest’ from the serious
professional (or aspiring professional) producer and/or label manager. Off
the record, this figure is not necessarily hard and fast. A label that
shows continued growth, relevancy, and quality will be allowed to stay on by
their discretion.
The days of a label just throwing their music up on Beatport in hopes it
will sell are over. Sure, quality music is paramount but we need labels to
be active in setting up their releases prior to release date and driving
traffic to their fans once that release is available.
Why is my release not on some stores
and/or showing at all?
After we distribute
and upload the content, it is up to the stores to receive, upload, and place
live. Unfortunately, not all stores feel that the content can go on
and often times, they are selective as to what content is placed. Some
retailers may have to approve the label in order to place the content live
thus, the music is not always guaranteed to be on every single retailer
partner. As a distributor, we will distribute your music to the
retailers but it will be up to them to place live if they feel it should be
live on their store. Additionally, some stores have different lead
times. For example, iTunes can take anywhere from 6-8 weeks to place
live.

Do we have a presence on your website?
Via the front page of our website, we feature
six new releases every week from one of our retailer partners. Additionally,
SymBlog.com (one of our brands) is available for all labels to register and
post information regarding their labels and/or releases. With this
also stated, Noiseporn.com, (our online magazine) may also choose to post
this on Noiseporn.com for further recognition. Furthermore, we have other
tools that you receive upon sign up (for marketing your label) that are also
available via SYMINTRANET.COM. We recommend you use sources such as twitter,
MySpace, Facebook and other sources. With us being a distributor,
distribution is our main forte and our marketing services are purely there
to help you and guide you.
Why can't you just send our music to promo
services?
The truth is, we can easily send your content
to all promotional providers such as PromoOnly and ZIPDJ however, they have
asked us to not do so. With this stated, via our content portal you can
choose ZIPDJ as a promotional company to send material to and it will be up
to them if they place it live.
Will my music be on the MobiSYM and Noiseporn
iPhone, iPad, iPod Touch APP?
Do you promote my releases or label?
Symphonic Distribution
has marketing services that range from services that require a fee and/or
are FREE to use. For more information on these services you may
click here. Due to the high volume of
releases and labels we represent, we cannot guarantee and/or do promotion
for each and every one thus, why we have created on demand services to fit
your needs.
Will Symphonic Distribution be going after more
retailers?
Symphonic Distribution will continue to look
for new online retailers to send your music to. With this said, when
we have established agreements with new stores, we will email you an
“addendum” to add stores to your agreement. When stores are added,
please allow up to 1 mo. for music to show in the new stores. If there are
stores you’d like to see your music in, please email us at
support@symphonicdistribution.com

When do I get Paid?
Symphonic
Distribution will send payment to Label 45 days after a Quarter Close if
your label reaches threshold that is listed in your agreement. If your label
does not reach that threshold, the amount will carry over to following
quarter until you reach the threshold that was agreed upon.
Quarter Schedule:
Q1-Jan-Mar / Q2-Apr-Jun / Q3-Jul-Sept / Q4-Oct-Dec
Payment Dates:
Q1: May 10-20 / Q2: August 10-20 / Q3: November 10-20 / Q4: February 10-20
A spreadsheet containing RAW data will be sent if you request for one via
the Royalty Portal. (Your data is available via our royalty
portal. You must have Microsoft Excel to view the sheet.) The sheet
will show EACH sale but will not contain customer information. This
sheet is ONLY SENT when payments are sent, never before payments (We do not
get this data until that time) You will only receive one check, pay pal,
and/or wire transfer with revenue from all of the stores. The
spreadsheet will contain data from all stores that pay. If there are
stores not shown, it means that there is no payment and/or sales from those
stores.
Are royalties subject to US tax?
Yes, we send a W9 form for
US based labels and a 1099-MISC form come tax time. For non US labels, you
are required to go forth and contact your local tax office to ensure you are
following proper procedures. Additionally, for non US labels, go forth
and keep track of the amount of royalties you do make and be an honest
individual and report them on your taxes.
What are the negatives my statements?
These “returns” and/or
"voided" transactions are songs that individuals choose to not buy, return,
and/or are fraudulent transactions that were not valid to begin with.
Retailers may show these on every statement and they automatically deducted
from payments to record label partners. Additionally, Symphonic
Distribution may place deductions as listed on the agreement signed.
What is the Royalty Portal about? How can I get my payment
and data?
Our royalty portal login is given to each
and every label that signs up. From this portal they can view
their quarterly payments, weekly sales estimates by retailer, calculate
artist payouts and more. All labels receive information upon sign
up.
How can I get an update as to how my
label is selling?
After July
1st, 2010, via
Symphonic Distribution's Royalty Portal,
labels may log on and view a weekly sales estimate that is available every
single Wednesday. The sales showed are GROSS before our fees, store
fees, voided transactions, mechanical withholdings, and any additional
processing fees.
Do you assist us in paying our artist and remixer
royalties?
After July 30th, 2010,
Symphonic Distribution's Royalty Portal has a specific section entitled
"Artist Payouts" that enables labels to enter in artist percentages,
calculate, and export a specific report to send to artists and remixers.
All label partners, as stated in our agreement are subject to paying
royalties to all artists and remixers. Symphonic Distribution
simply assists in the preparation of data.
I know I have sold, so why is my account
still $0?
There are two reasons for this. One is that your sales may not have
generated royalties exceeding the $5 a year that Symphonic Distribution asks
for per release. The other reason is that we have not yet received the
relevant sales report from our partners. Please note that it takes 3 months
until you start receiving sales reports. For quarterly reporting, it may
take longer to see your first payout as royalties for the previous 3 months
are paid our at the end on the following quarter.
How come there is data missing on our
reports?
Each and every retailer reports information differently. As a company,
we are working hard with retailers to ensure they report any and all
information. Via our royalty portal, we summarize the data and reports
to you to better help you. Please understand that each and every
retailer pays and sends different data and we need time to consolidate into
one format for you.
Do stores take care of mechanical
royalties?
Yes, stores do in
fact pay and take care of mechanical royalties on behalf of labels. If
you are not registered with a specific PRO, money will be held by PRO until
claimed by the original songwriter/artist. To find out more
information, please visit
www.prsformusic.com to claim mechanical
and/or performance royalties.
What is a PRO / Collection Society?
Collection societies are organizations which work to ensure that artists
copyright laws are not being overlooked. Registering your music with
collecting societies will ensure that your mechanical rights are upheld and
that any royalties earned from the public performance of your music makes
its way back from you.
Why are there additional fees being
deducted from my payment?
If we send money to you via
Wire Transfer, there is a $45.00 fee charged for the sending of the wire due
to charges we incur. Additionally, there are encoding deductions for
files that do not meet specific criteria of which are described in our
agreement. We must charge labels not following our content guidelines. If we
do any re-encoding or any additional problem solving our end of any release
after submitted, we will deduct $5.00 PER release. Additional fees and
charges may apply as stated in the agreement.
How come the NET amounts per sale are different?
Each and every retailer pays out different percentages per sale. Additionally, each territory has different currencies thus,
what is paid to us and then paid to you will be different per sale, and per territory.

Is your question not listed?
If you have any additional questions and/or your
question is not listed in this FAQ section, please feel free to email us at
info@symphonicdistribution.com.
If you wish to have your question listed in
this section, you may also let us know if you want to publicize and we shall
add it to this section.
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